Return & Refund Policy
Last updated: October 2026
We want you to love your Maelora pieces. If something is not right, here is how returns, exchanges and refunds work.
Order Cancellations
You can cancel your order free of charge within 4 hours of placing it by emailing info@maelorajewelry.com with your order number. After 4 hours, your order can no longer be canceled, but you can still return or exchange it after delivery under the conditions below.
Return Window
You have 30 days from the date of delivery to request a return or exchange.
Return Conditions
To be eligible for a return or exchange, your item must be:
- Unworn, undamaged and free of scratches or signs of wear
- In its original condition and original packaging
Exceptions
- Earrings can only be returned or exchanged if they are unworn and in their original sealed packaging, for hygiene reasons.
- Personalized items, such as pieces made with a custom name or text, cannot be returned or exchanged unless they arrive defective or incorrect.
How to Return or Exchange an Item
- Email info@maelorajewelry.com within 30 days of delivery with your order number, the item(s) you would like to return or exchange, and whether you would like a refund or an exchange.
- We will send you the return address and instructions. Returns are sent to our fulfillment partner in China.
- Ship the item within 15 days of receiving our instructions. We recommend using a tracked shipping service, as we cannot be responsible for return parcels lost in transit.
Exchanges
If you would like a different length, size or color of the same item, you can request an exchange. Exchanges follow the same conditions and process as returns. Once we have received your original item, we will ship the new item to you free of charge.
Return Shipping Costs
Return shipping costs for returns and exchanges are paid by the customer, except for defective or incorrect items.
Refunds
Once we have received and inspected your return, we will email you to confirm whether your refund is approved. Approved refunds are processed to your original payment method within 10 business days. Depending on your bank, it may take a few additional days for the refund to appear on your statement.
Buy 2, Get 1 Free Orders
If you return an item from a Buy 2, Get 1 Free order, you are refunded the amount you actually paid for that item. The promotional discount is spread across all items in the order, so each item’s refund reflects its share of the discount.
Damaged, Defective or Incorrect Items
If your item arrives damaged or defective, or you received the wrong item, please email us within 7 days of delivery with your order number and a photo. You can choose a free replacement or a full refund. If we need the item back, we will cover the return shipping costs.
Restocking Fees
Maelora Jewelry does not charge restocking fees.
Contact
Questions about a return or exchange? Email us at info@maelorajewelry.com.
Maelora Jewelry
Company name: NRK Business
Address: Wayesteinsingel 169, 2151KV Nieuw Vennep, The Netherlands
Chamber of Commerce registration number: 42104081
VAT identification number: NL005496210B12
Email: info@maelorajewelry.com
Phone number: +31 6 86149030